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Terms and Conditions


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern Rock Gifts & Book Centre’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Rock Gifts & Book Centre’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:

1.
Usage of Website
1.1.

The content of the pages of this website is for your general information and use only. It is subject to change without prior notice.

1.2.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.3.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

1.4.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

1.5.

You must not use our website for any purposes related to marketing without our express written consent.

1.6.

You must not use our website to copy, publish or send mass mailings or spam or send material which is illegal or unlawful, or material which could give rise to legal action under Singapore and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any person's intellectual property rights or rights of confidence, impinge upon any person's privacy, or constitute incitement to commit a crime; further, material must not be misleading, deceptive, pornographic, threatening, abusive, harassing or menacing.

2. Licence to Use Website

You may view, download for caching purposes only, and print pages from the website, provided that:

2.1.

You must not republish material from this website (including republication on another website), or reproduce or store material  from this website in any public or private electronic retrieval system.

2.2.

You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

3. Intellectual Property Rights
3.1.

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

3.2.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

3.3.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

4. Limitations of Liability
4.1.

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill). Our  liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise - including,     without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our  negligence, or for any other liability which cannot be excluded or limited under applicable law.

4.2.

Our liability to you in the event of item(s) being lost in despatch shall, at our discretion, be limited to either a replacement of the  missing item(s) or a refund of the cost of the missing item(s). See our Shipping and Returns Policy for more information.

4.3.

To the extent permitted by law, we exclude all other liabilities to you. Our exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence or that of any of our employees, agents or sub-contractors.

4.4.

These terms and conditions do not and shall not affect your statutory rights as a consumer.

5. Purchase and Redemption of E-Vouchers
5.1.

The e-voucher you have purchased will be sent to your nominated email address. We will not be liable for any delay or non-delivery of e-voucher(s) in the event that:

5.1.1.

the email address that you have supplied is incorrect;

5.1.2.

our emails are deleted or rejected because the recipient’s inbox has exceeded its quota;

5.1.3.

the recipient’s spam filters have blocked and/or deleted our email.

5.2.

If you are concerned that your recipient may have spam filters turned on, you may wish to nominate your own email address and then forward the e-voucher to your recipient.

5.3.

Each e-voucher will be valid for 6 months from the date of issue. E-vouchers are non-transferable, non-redeemable for cash and cannot be returned for a cash refund. E-vouchers must be redeemed through our online store for the purchase of products listed in our online catalogue and cannot be utilised to cover third party costs such as shipping and handling charges for the delivery of your order. Payment of shipping and handling charges must be made using the modes of payment available in the shopping cart section of our store.

5.4.

If your order exceeds the value of your e-voucher, you will need to pay the balance using the modes of payment available in the shopping cart section of our store. Any balance that is not utilised is non-transferable, non-redeemable for cash and cannot be used to cover third party costs such as shipping and handling charges.

5.5.

If your order is below the value of your e-voucher, the remaining balance will not be refunded but instead forfeited.

6. Pricing and Retail Quantity
6.1.

For each online order, you must pay:

6.1.1.

the applicable price for the item(s) as confirmed by us; and

6.1.2.

the shipping and postage fees quoted online.

6.2.

A deduction will be made from your credit/debit account when you confirm your order placement online.

6.3.

We only accept payments using the modes of payment available in the shopping cart section of our store. We do not provide any Cash On Delivery (COD) service and will not accept COD charges.

6.4.

Prices quoted online will prevail at all times in relation to orders placed online. Prices quoted online include delivery/postage charges and taxes (where applicable).

6.5.

Although we will try to ensure that all prices quoted online are accurate, errors may occur. If we discover an error in the listed price of the item you have ordered, your order will be cancelled and you will be issued a full refund for that item. We will then contact you as soon as possible to inform you of the order cancellation.

7. Credit/Debit Card Payment
7.1.

If you are under 18 years of age and/or are not using your own credit/debit card to pay for your order, you must obtain prior permission from the credit/debit cardholder before entering the payment details. By clicking on the "Submit" button, you are declaring that you have obtained prior permission from the credit/debit cardholder. Verification of this is not our responsibility and we will not be liable to you or any other person for any indiscrete use of credit/debit cards.

7.2.

We charge all online purchases in Singapore dollars (SGD). If your native currency is not SGD, any discrepancy or additional conversion fees from credit card companies or payment gateways will not be borne by us and/or distributors.

8. User Login Account
8.1.

You are responsible for the safekeeping of your user name and password. You are liable if your user name or password is being used by any unauthorized person(s). You agree to release and indemnify us in connection with any unauthorized use of your user name and password.

8.2.

We may suspend or terminate your account at any time without prior notice. If you wish to terminate your account, you are required to send us written notice.

9. Use of Personal Information

We will use the personal and transactional information (e.g. name, address, email address, credit/debit card details) you supplied for the sole purpose of fulfilling your order. Please feel free to read our Privacy Policy.

10. Right to Refuse/Confirm Order
10.1.

We reserve the right not to fullfill and to cancel your order. If your order was not accepted for any reason, we will inform you accordingly via email.

10.2.

We reserve the right not to disclose the reason for the above at our discretion.

11. Third-Party Rights

A person who is not a party to these terms and conditions shall have no right to enforce or rely upon any provision of them.

12. Variation
12.1.

Each order is governed by the prevailing terms and conditions displayed on the website when you place your online order. We may  change these terms and conditions at any time. It is your responsibility to read and understand these terms and conditions before you place your order. We will not be responsible for any loss suffered by you arising from your negligence to do so.

12.2.

There may be a slight difference in colour, dimension and/or weight between goods received and goods shown on our site, due to different calibrations of computers and browsers used.

12.3.

Although we try to ensure that images of all items displayed on our online catalogue are up-to-date, images of the items may differ from the actual items. You are advised to read the description of each item carefully before finalizing your order.

13. Entire agreement

This terms and conditions constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

14. Law and Jurisdiction
14.1.

This notice will be governed by and construed in accordance with Singapore law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of Singapore.

14.2.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Singapore.

15. Contact Details
You can contact us at ask@rockonline.sg